FAQ's

Shipping and Delivery

Singapore:
We deliver Island wise and free for orders above 80$.
For smaller order delivery rates are 7$ per package and some of our products are subject to free delivery.
Rest of the globe:
We ship to most countries worldwide.
The majority of items are shipped with different partners. Shipping rates are calculated automatically by the EASY PARCEL rate tool.
 
Generally, delivery time is approximately 7-9 business days. Please allow 20-25 business days for artwork orders.
 
* Please note these delivery times are estimates only and are not guaranteed, they will depend on the destination country.
 
We highly recommend customers provide a business address for shipping and contact number to be reflected on the parcel for curriers.
 
If you have any questions about shipping or delivery, please contact us theodora@irregularlines.com

Customs Inspection, Duties and Taxes
Orders placed outside Singapore may be subject to customs inspection and liable for duties and taxes on importation into the destination country.
 
Each customer is responsible for paying any fees, duties or taxes which are levied in the destination country in regards to their shipment.

Refunds and Exchange Policy

There will be no refunds or exchanges of products unless the product has arrived defective, please contact us within a week upon receiving, sent us photos, and we will exchange the product with another same.

If there is no stock to exchange the product, we will issue a voucher you can use in your next purchase or offer you a full refund. 

To receive a refund, please share your particulars with us. 

For furniture and bulky items, you will be requested to sign the delivery form. Please check your items before accepting and ensure there are in good condition (not beat-up or incorrect).