Shipping Policy

At Irregular Lines, we are committed to delivering your order safely and efficiently. Many of our furniture and home décor collections are handcrafted and sourced from trusted artisans and suppliers across Asia. Please read the information below before placing your order.

Singapore Deliveries

We deliver islandwide across Singapore.

• Free delivery on orders above SGD $80.
• Orders below SGD $80 are subject to a flat delivery fee of SGD $8.
• Shipping charges are calculated automatically at checkout.
• In-stock home décor and accessories are typically delivered within 5-7 business days.

During peak periods, promotional events or public holidays, delivery times may be slightly longer.

Furniture & Bulky Items

Furniture and oversized items require a scheduled delivery.

• Our Customer Service team will contact you to confirm your delivery date and estimated delivery window.
• Please ensure someone aged 18 years or older is available to receive the delivery.
• Kindly inspect your items before signing the delivery confirmation.

By accepting delivery, you acknowledge that the items have been received in satisfactory condition unless damage is recorded with the delivery team at the time of delivery.

Pre-Order Items

Many of our furniture pieces are handcrafted and made to order by our trusted suppliers across Asia.

• Estimated lead time: 4-6 weeks
• Delivery begins once your order has arrived at our Singapore warehouse.
• Our Customer Service team will contact you to arrange delivery.

While we always aim to meet the estimated timeframe, delays may occasionally occur due to:

• Production schedules
• Quality inspections
• Customs clearance
• International freight schedules
• Port congestion
• Weather conditions
• Other unforeseen circumstances beyond our control

International Shipping

We ship to most countries worldwide.

As shipping costs vary depending on destination, size and weight, please contact us before placing your order so we can provide an accurate quotation.

Estimated delivery times

• Standard international shipping: 9-12 business days
• Artwork: 20-25 business days
• Pre-order furniture: 4-6 weeks

Delivery times are estimates only and are not guaranteed.

Any import duties, taxes or customs fees imposed by the destination country are the responsibility of the customer.

Delivery Appointments

Our Customer Service team will contact you to confirm your scheduled delivery date.

If you need to change your delivery appointment, please notify us at least 48 hours in advance.

Requests received within 48 hours of the scheduled delivery may incur a rescheduling fee.

Failed Deliveries

Please ensure someone is available to receive your order.

A re-delivery fee may apply if delivery cannot be completed due to:

• No one being present at the delivery address
• Incorrect delivery information
• Restricted property access
• Lift bookings not being arranged
• Condominium or building management denying access
• Last-minute postponement by the customer

If you authorise our delivery team to leave your order unattended, this is entirely at your own risk. Irregular Lines is not responsible for any loss, theft or damage once the goods have been delivered.

Stair Carry & Special Handling Charges

Our standard delivery service assumes direct lift access.

Additional charges may apply when:

• Lift access is unavailable
• The lift is under maintenance
• Furniture cannot fit inside the lift and must be carried via stairs

Charges

• SGD $10-20 per floor for stair carry service
• Up to SGD $60 for exceptionally heavy or oversized items requiring additional manpower

These charges are payable directly to the delivery partner.

For safety reasons, our delivery partner reserves the right to decline any carry-up service that cannot be completed safely.

Building Access

Customers are responsible for ensuring that delivery access has been arranged before the scheduled delivery.

This includes:

• Lift bookings
• Loading bay access
• Delivery permits
• Approval from condominium or building management

Any costs resulting from denied access or unsuccessful deliveries will be the customer's responsibility.

Furniture Measurements

Before purchasing, please ensure your furniture can fit through all access points, including:

• Entrances
• Hallways
• Doorways
• Lifts
• Staircases

Irregular Lines cannot accept returns or exchanges if delivery cannot be completed because the furniture does not fit through the property's access points.

Any additional transport, storage or re-delivery charges resulting from restricted access will be charged to the customer.

Order Changes

If you need to amend your order, please contact us within 24 hours of placing it.

Once an order has entered processing, production or shipment, changes may no longer be possible.

Storage

Should you require delayed delivery, please contact our Customer Service team.

Complimentary storage may be available for a limited period, subject to warehouse capacity.

Extended storage may incur additional storage fee

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged or incorrect item, please notify us within 24 hours by emailing hello@irregularlines.com, together with clear photographs of the issue.

Our team will assess the matter and advise on the appropriate resolution.

Force Majeure

While we always strive to meet our estimated delivery times, Irregular Lines shall not be liable for delays caused by events beyond our reasonable control, including supplier delays, customs inspections, weather conditions, shipping disruptions, port congestion, labour shortages or government regulations.

Contact Us

If you have any questions regarding shipping or delivery, we're here to help.

Email: hello@irregularlines.com

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